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FAQ

We have already compiled and answered the most frequently asked questions for you. If you have any further questions, please send us a WhatsApp or email .
Delivery & Shipping
Where are D stands for? Plus

All products are available here in the webshop.

A selection is available at Coffee and Beard on Währinger St. 66, 1090 Vienna and at Biest Coffee on Draupromenade 6, 9500 Villach.

Are you a cafe or retailer and are you interested in our decafs? Feel free to send us an email.

Is there also a subscription? Plus

Yes, on the product page you can choose between a one-time order and a subscription. With the subscription you save 10%.

When and how is delivery? Plus

We roast fresh and usually ship within 24-48 hours via the Austrian Post.

Do you also deliver abroad? Plus

Yes, we ship throughout Europe. For deliveries outside Europe, please contact us by email .

product
Should I order ground or whole beans? Plus

We recommend ordering whole beans and grinding them fresh before each preparation. This guarantees the best results, especially with decaf, as this loses its flavor more quickly than regular coffee due to the decaffeination process. A hand or automatic grinder is a worthwhile addition to any coffee-loving household. However, we are happy to grind the coffee for you if you wish.

Do you also have capsules or pads? Plus

Not yet, but we're working on it. Sign up for the waitlist to be notified when they're available.

Is the coffee organic? Plus

We place more value on transparency and the closest and most long-term relationships possible with our partners. Certificates are always good when you have little information and can therefore be sure that certain minimum standards are met.

We pay premium prices to ensure fairness throughout the supply chain – so you get the best coffee.

On the product pages you will find detailed information about the farms and their practices.

How is your coffee decaffeinated? Plus

We use 100% natural decaffeination processes, such as the water and sugar cane process. These methods preserve the full aroma and flavor of our high-quality Arabica beans. You can find more information about the decaffeination processes here.

Where does your coffee come from? Plus

You can find the origin as well as details about the farms and their cultivation practices on the respective product pages. We source our beans directly and transparently from producers.

How fresh is the coffee? Plus

Our decaf is freshly roasted every day and shipped directly. After roasting, the coffee should rest for 5-7 days to develop its full aroma.

Generally
How much caffeine does decaf have? Plus

Although many people say “caffeine-free coffee,” that is not entirely accurate. Decaffeinated green coffee and roasted coffee has a caffeine content of less than 1 gram per kilogram – or 0.1%.

For comparison:

  • Decaffeinated beans: 0.1% caffeine
  • Arabica: approx. 1-1.4% caffeine
  • Robusta or Canephoras: 1.8-3.5% caffeine
  • Aramosa, Laurina (Low Caf beans): 0.4-0.8% caffeine
What criteria do you use to select your partners and coffee? Plus

We attach great importance to quality, sustainability and fair conditions. Our partners must share these values. We know each producer personally and only work with people who think and act the same way we do.

We want to showcase the incredible variety of decaf with a selection of funky, modern and classic varieties. There is always something new to discover, for every taste.

Are there D stands for in retail or catering? Plus

A selection is available at Coffee and Beard on Währinger St. 66, 1090 Vienna and at Biest Coffee on Draupromenade 6, 9500 Villach.

Would you like to become a partner? Please send us an email.