shipping costs

Shipping costs are not included in the product prices.

Within Austria and the EU there are different shipping prices depending on the country and weight of your purchase.

cancellation policy

Right of withdrawal:

When we deliver to you, a purchase contract is concluded. If you do not receive a delivery from us within three weeks, you are no longer bound to your order.

You have the option of revoking your contract declaration in writing within one month without giving reasons. The revocation period begins upon receipt of this instruction. To meet the revocation period, it is sufficient to send the revocation in good time. Please send your revocation to:

Decaf FlexCo
Staudgasse 24/8, 1180 Vienna
support@decaf.at

Consequences of revocation:

In the event of a valid cancellation, the services must be returned by both parties and any benefits derived, such as interest, must be returned. If you do not return or return the service and benefits received (e.g. use) in whole or in part or only in a deteriorated condition, you must pay us compensation accordingly. Obligations to refund payments must be fulfilled within 30 days. The period begins on your part when you send your cancellation notice, and on our part when we receive it.

General terms and conditions of business

D stands for is a registered trademark of Decaf FlexCo. Other trademarks and trade names are those of their respective owners.

1. Scope

1.1. Decaf FlexCo is a flexible capital company with its registered office in Vienna, registered in the commercial register of the Commercial Court of Vienna under FN 633223k (hereinafter “Seller”). These general terms and conditions (hereinafter “General Terms and Conditions”) apply to all orders placed by the customer (hereinafter “Customer”; the customer and Decaf are also referred to jointly as “Parties”), whether via (i) Decaf’s online store at decaf.at (hereinafter “Online Store”) at the time of the order, (ii) Amazon.com, Inc. at www.amazon.com or another country-specific Amazon.com, Inc. website or (iii) similar sales channels or (iv) direct sales via Decaf’s retail stores, as applicable. These general terms and conditions also apply to orders placed by email. The inclusion of the customer’s own terms and conditions is hereby expressly rejected unless otherwise agreed separately in writing.

1.2. We will process your order in accordance with the General Terms and Conditions valid at the time of the order. The General Terms and Conditions in their current version are available on our website decaf.at under “General Terms and Conditions”. We will also send you our General Terms and Conditions link with the order confirmation. In case of doubt, our General Terms and Conditions published on the Internet apply. We expressly reserve the right to make changes and additions.

1.2. A consumer within the meaning of these Terms and Conditions is only a natural person who concludes a legal transaction for purposes that cannot be attributed to either his commercial or his independent professional activity.

1.3. An entrepreneur within the meaning of these General Terms and Conditions is any natural or legal person or partnership that, when concluding a legal transaction, acts within the scope of its business or commercial and professional activities.

1.4 The provisions of these General Terms and Conditions may be changed by Decaf at any time without prior notice, whereby such changes will be published in Decaf's online store at least 30 days before such changes come into effect. Changes to these General Terms and Conditions require the consent of the customer. The customer approves the amended General Terms and Conditions by clicking an OK button during the next order or the next login in the online store. If the customer does not approve the amended General Terms and Conditions, the contractual relationship between the customer and the seller will continue subject to the general terms and conditions as they were in force before the announced changes. The customer is informed that use of the online store is no longer possible without consent to the amended General Terms and Conditions.

2. Optional registration

2.1 The customer can register to use the online store. Customers are not entitled to registration. The seller reserves the right to request proof of the customer's identity and creditworthiness as well as the authority of the persons acting on behalf of the customer as part of the registration process and to refuse to register a person without giving reasons. To avoid any doubt, proof of the authority of the persons acting on behalf of the customer can only be requested if the customer is an entrepreneur.

2.2 As part of the registration process, the customer must provide all required information completely and truthfully and update this immediately if there are any changes. After all required data has been provided truthfully in the registration process and the registration has been accepted by the seller, the customer will receive a confirmation email with an activation link to complete the registration. After the initial registration, the customer can register by entering their personal access data (user name and password) in the online shop.

2.3 The customer undertakes to keep his access data secret and to protect the access data from access by unauthorized third parties. The customer is solely responsible for the confidentiality and protection of his access data. If the customer passes on his access data to third parties, he undertakes to transfer the obligation to comply with these General Terms and Conditions to third parties. The customer is liable for all disadvantages that the seller may suffer if the customer does not comply with the above obligation. However, the above does not apply in the event of misuse of the access data by third parties through no fault of the customer. If the customer loses his access data or there is a suspicion that unauthorized third parties have gained knowledge of the access data, the customer is obliged to inform the seller immediately by email to support@Verkäufer.at in order to arrange for the customer account to be blocked.

3. Conclusion of contract

3.1. The product presentations contained in the seller's online shop do not constitute binding offers on the part of the seller, but serve to submit a binding offer by the customer.

3.2. The customer can submit the offer using the online order form integrated into the seller's online shop. After placing the selected goods and/or services in the virtual shopping cart and completing the electronic ordering process, the customer submits a legally binding contract offer in relation to the goods and/or services contained in the shopping cart by clicking the button that concludes the ordering process. The customer can also submit the offer to the seller by telephone, fax, email or post.

3.3. The Seller may accept the Customer’s offer within five days,

– by sending the customer a written order confirmation or an order confirmation in text form (fax or e-mail), whereby the receipt of the order confirmation by the customer is decisive, or

– by delivering the ordered goods to the customer, whereby the receipt of the goods by the customer is decisive, or

– by requesting payment from the customer after placing his order.

If several of the aforementioned alternatives exist, the contract is concluded at the time at which one of the aforementioned alternatives occurs first. If the seller does not accept the customer's offer within the aforementioned period, this is deemed to be a rejection of the offer with the consequence that the customer is no longer bound by his declaration of intent.

3.4. If the customer selects “PayPal Express” as the payment method during the ordering process, he also issues a payment order to his payment service provider by clicking the button that completes the ordering process. In this case, the seller hereby declares, in deviation from section 2.3, that he accepts the customer’s offer at the time the customer initiates the payment process by clicking the button that completes the ordering process.

3.5. The period for accepting the offer begins on the day after the offer is sent by the customer and ends on the expiry of the fifth day following the sending of the offer.

3.6. When submitting an offer via the seller's online order form, the contract text is saved by the seller and sent to the customer after sending their order together with these terms and conditions in text form (e.g. email, fax or letter). In addition, the contract text is archived on the seller's website and can be accessed free of charge by the customer via their password-protected customer account by entering the relevant login data, provided that the customer has created a customer account in the seller's online shop before sending their order.

3.7. Before the binding submission of the order via the seller's online order form, the customer can correct his entries at any time using the usual keyboard and mouse functions. In addition, all entries are displayed again in a confirmation window before the binding submission of the order and can also be corrected there using the usual keyboard and mouse functions.

3.8. Only the German language is available for the conclusion of the contract.

3.9. Order processing and contact are usually carried out via email and automated order processing. The customer must ensure that the email address provided for order processing is correct so that emails sent by the seller can be received at this address. In particular, when using SPAM filters, the customer must ensure that all emails sent by the seller or by third parties commissioned by the seller to process the order can be delivered.

4. Right of withdrawal

4.1 Consumers are generally entitled to the statutory cancellation rights.

4.2. Right of cancellation: You can cancel your contract within two weeks without giving reasons in text form (e.g. letter, fax, email) or - if the item is given to you before the deadline - by returning the item. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient (in the case of recurring deliveries of similar goods, not before receipt of the first partial delivery) and also not before fulfillment of our information obligations in accordance with Article 246 § 2 in conjunction with § 1 Paragraph 1 and 2 EGBGB and our obligations in accordance with § 312e Paragraph 1 Sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. To comply with the cancellation period, it is sufficient to send the cancellation or the item in good time. The cancellation must be sent to:

Decaf FlexCo
Staudgasse 24/8, 1180 Vienna
support@decaf.at

A. Consequences of revocation: In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) must be surrendered. If you are unable to return the service received in whole or in part or only in a deteriorated condition, you may have to pay us compensation for the loss in value. This does not apply to the surrender of items if the deterioration of the item is solely due to its inspection, as would have been possible for you in a shop, for example. In addition, you can avoid the obligation to pay compensation for a deterioration caused by the intended use of the item by not using the item as if it were your own property and refraining from doing anything that impairs its value. Items that can be sent by parcel must be returned at our risk. You must bear the cost of returning the goods if the goods delivered correspond to those ordered. Otherwise, the return is free of charge for you. Items that cannot be sent by parcel will be picked up from you. Obligations to refund payments must be fulfilled within 30 days. For you, the period begins when you send your cancellation notice or the item, and for us when we receive it.

4.4. The right of withdrawal does not apply to orders of goods that are manufactured according to customer specifications or that are clearly tailored to the personal needs of the customer (custom-made products), and therefore not in the case of:

A. Contracts for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer,

B. Contracts for the delivery of goods that can spoil quickly or whose expiration date would be quickly exceeded,

C. Contracts for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery,

D. Contracts for the delivery of goods if, after delivery, these have been inseparably mixed with other goods due to their nature.

5. Prices and payment terms

5.1. Unless otherwise stated in the seller's product description, the prices stated are total prices that include statutory sales tax. Any additional delivery and shipping costs that may arise are stated separately in the respective product description.

5.2. Various payment options are available to the Customer, which are specified in the Seller’s online shop.

5.3 If advance payment has been agreed, payment is due immediately after conclusion of the contract.

5.4. If you select the “PayPal” payment method, payment will be processed via the payment service provider PayPal (Europe) S.à rl et Cie, SCA, 22-24 Boulevard Royal, L-2449 Luxembourg, subject to the PayPal terms of use, which can be viewed at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full . This requires, among other things, that the customer opens a PayPal account or already has such an account.

6. Delivery and shipping conditions

6.1. Goods are usually delivered by post to the delivery address provided by the customer. When processing the transaction, the delivery address provided by the seller during the purchase process is decisive. In contrast to this, if PayPal is selected as the payment method, the delivery address provided by the customer to PayPal at the time of payment is decisive.

6.2. If the transport company returns the shipped goods to the seller because delivery to the customer was not possible, the customer shall bear the costs for the unsuccessful shipment. This shall not apply if the customer is not responsible for the circumstances that led to the impossibility of delivery or if the customer was temporarily prevented from accepting the service offered, unless the seller had announced the service to the customer a reasonable time in advance.

7. Retention of title

If the seller makes advance payments, he reserves title to the delivered goods until the purchase price owed has been paid in full.

8. Liability for defects

8.1 If the purchased item is defective, the statutory liability for defects applies.

8.2. The customer is requested to complain to the deliverer about goods that have obvious transport damage and to inform the seller of this. If the customer does not do so within 30 days of receipt, this will have no effect on his legal or contractual claims for defects.

9. Liability

9.1 The seller is liable to customers who are consumers if damage is caused by intent or gross negligence. Liability for slight negligence on the part of the seller, with the exception of personal injury, is excluded.

9.2 To the extent permitted by law, the Seller shall be liable to customers who are entrepreneurs, regardless of the legal basis for damages, only to the extent that such damages are caused by gross negligence or intentional misconduct on the part of the Seller. Liability for slight negligence on the part of the Seller is excluded to the extent permitted by law. Liability for personal injury remains unaffected.

9.3 The Seller’s liability towards entrepreneurs is limited to the price of the products purchased by the Customer to the extent permitted by law.

9.4 If the customer is an entrepreneur, the seller is not liable for indirect damages, lost profits, loss of interest, lost savings, consequential and financial losses or damages resulting from claims by third parties.

9.5 In the event of force majeure, labor disputes, natural disasters and other circumstances beyond the control of the Seller or for reasons not related to the Seller that delay the performance of the contract, the Seller shall assume liability. The above also applies to a delay in the delivery of the goods caused by a failure of the Seller's suppliers to make the relevant goods available to the Seller, unless the Seller caused this delay through gross negligence or intent.

9.6 Claims for damages by customers who are entrepreneurs expire within six months of knowledge of the damage and the damaging party.

10. Applicable Law

The law of the Federal Republic of Austria shall apply to all legal relationships between the parties, excluding the laws governing the international sale of movable goods. For consumers, this choice of law shall only apply to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the state in which the consumer has his or her habitual residence.

11. Data Protection

Seller's privacy policy applies to all of Seller's customers and is an integral part of these Terms and Conditions. It is available on Seller's website.

12. Reminders, late payment, flat-rate fees

All invoices are due for payment within two weeks of receipt of the invoice. After this payment period has expired, the buyer is in legal default and is liable for damages. Open claims are subject to interest of at least 5% above the Bundesbank discount rate from the due date, unless the seller proves a higher interest loss. For the first reminder, the buyer must pay a flat fee of €5 in addition to the statutory damages. Any further damages remain unaffected by this. For the second reminder, the buyer must pay a flat fee of €25 in addition to the statutory damages. Any further damages remain unaffected by this.

13. Place of jurisdiction

If the customer acts as a merchant, a legal entity under public law or a special fund under public law with its registered office in the Federal Republic of Austria, the exclusive place of jurisdiction for all disputes arising from this contract is the seller's place of business. If the customer is based outside the Federal Republic of Austria, the seller's place of business is the exclusive place of jurisdiction for all disputes arising from this contract if the contract or claims arising from the contract can be attributed to the customer's professional or commercial activity. In the above cases, however, the seller is in any case entitled to take legal action before the court at the customer's place of business.

online dispute resolution

The European Commission provides a platform for online dispute resolution (OS) at: https://ec.europa.eu/consumers/odr